Condizioni Generali

Term & Condition

Insurance and maintenance vehicles:
To date all of the vehicles in our fleet, they are insured and guaranteed by UnipolSai Insurance with ceilings of up to EUR 10,000,000.00 including third party passengers. The cars do not exceed 4 years of life. All vehicles are subject to revisions and coupons at authorized by the Mother house.

Rates and terms:
Rates are valid for 10 days from the date of the estimate, the acceptance of the reservation is always subject to availability at the time of your confirmation.

General rule for the implementation of reservation or cancellation:
The reservation or cancellation must be made through the special section on the site, email. Upon receipt of the same the office will carry out the practice by sending confirmation request details. The above operations must always be performed during office hours. Should you not receive our confirmation within the hour, we invite you to immediately contact our office.

Office hours:
From Monday to Friday of every working day our offices are open from 09.00 to 18.00 continued; Saturday and all days before holidays from 09.30 to 12.00 hours; Sundays and holidays our offices are closed.

Emergency number:
The emergency service is available 24 hours a day on +39 (0) 49 2023426 to phone +39 3493163232.

Cancellation Services and criminal:
Date and time of cancellation determine the penalty. Cancellations must always be made in the methods described below: 1. E-mail only and exclusively during office hours: Monday to Friday from 8:30 to 18:00 hours; 2. Phone call to the number 0492023426, or 3493163232 Flavio Alessandro 3482611215

Cancellation Penalty:
Car – Minivan: – service cancellation between 48 and 24 hours before the start service time charge of 20% with a minimum of € 15,00 + VAT 10%; – Service cancellation between 24 and 12 hours prior to the start time service charge 50% with a minimum of € 25.00 + VAT 10%; – Service until the 12 hours prior to the start time full charge service.

Rates include:
Staging an hour for all journeys starting service at ports, airports, FF.SS .; 15-minute stop for all other services; motorway tolls in Italy.

Rates do not include:
Room and board driver; Extra hours in addition to the relief provided, and are charged in increments of 15 minutes; ZTL bus, foreign tolls, and all other costs where not described;

Notes and service implementation:
– At ports – airports – railway stations, waiting for the customer is guaranteed only for the time the deductible, except different written order on booking; after this period, the driver will work to inform the contact person named in the booking. If a phone number reference, the driver will at the close of the service was not mentioned on the order of service. – The nightly charge is 20% between the hours of 22:00 and 07:00 hours, even on partial service; payment within 5 days prior to the date of service; – The confirmation of the booking and ALWAYS subject to the receipt of the balance of services. – Cost / Km: for mileage shall mean the actual mileage driven and not that supposed to be maps, internet or whatever.

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